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At TheCineCity, our goal is to ensure 100% Customer satisfaction in all that we do.


Please read our terms and conditions carefully before placing an order from TheCineCity. These Terms and Conditions shall apply to all orders submitted or to be submitted by you for any item or product offered to you on or via TheCineCity website.
By continuing with a purchase it is deemed that you have read, understood and agree to these terms and conditions.


All delivery times are found on our website shipping details. Let us know if you have not received your purchase within 14 days from the date of order placed. In case of EMS the delivery times vary to 25-45 days approx.


Payments can only be made using TheCineCity various payment modes only.
We only charge product cost + shipping cost from the customer.
For any local sales taxes or other taxes like government levies, if any, associated with the order, customer is himself responsible for knowing their country rules.


TheCineCity offers 1 year warranty for its products. Items which are covered by the warranty period will be replaced at no cost to the customer. Replacement parts of the product will be provided at nominal cost (covering the cost price of the replacement parts only) to the customers after the Warranty Period has expired. We will cover the complete cost of sending replacement parts within the warranty period. After that, Nominal & Actual shipping cost will be required.

Returns / Refunds

In the unlikely event, you are dissatisfied with your purchase you may return it in its original condition within 14 days. Extra charges, for example, return delivery cost, customs charges or any other order clearance charges are the responsibility of buyer. Only the product cost will be refundable.

Shipping cost is non-refundable. If any extra charges as mentioned above are applicable on the return shipment, these will be deducted from the product cost before proceeding with the refund.

We are 100% committed to our money back guarantee as stated above.

Our terms & conditions may change in the future.

We recommend you contact us at once should you have of any product dissatisfaction.

For any other assistance you can also contact through TheCineCity Livechat or Skypechat or you can also mail us at sales@thecinecity.com

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